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Unfinished Business is an initiative designed to use collaborative innovation to prototype processes, technologies and methods and behaviors that enable businesses and organizations to become more open.

At its heart is the Unfinished kernel, which has four modules: visualization, collaboration, participation, and innovation. This is the competency architecture of the open organization.

This architecture treats strategy, management, production and services as open processes and enables organizations to leverage social intelligence and networks to accelerate growth, scale and deepen engagement.